AI transcription and summarisation tool for Adult Social Care case notes.
Essex County Council (ECC) is conducting market engagement for an AI-powered tool to transcribe and summarise practitioner-resident conversations in Adult Social Care. The solution must support accurate transcription across diverse settings, generate structured summaries configurable to service templates, enable human review and quality assurance, and meet public sector security and privacy standards (e.g., ISO27001, Cyber Essentials Plus, UK data residency). ECC has completed a proof of concept and aims to scale this capability across the organization to reduce administrative burden and improve case recording quality. The procurement is part of ECC's Pioneering AI programme, focusing on safe, ethical AI adoption in high-risk statutory social care.