Fuel poverty support project for vulnerable households in Southwest England.
Some language patterns suggest this RFP may be written for a specific incumbent vendor. Review qualification requirements and brand-specific terms carefully before committing bid resources.
Wales & West Utilities Limited is directly awarding a contract for the WHAM project, a multi-agency initiative to support vulnerable and low-income households in fuel poverty across Bristol, Bath, Northeast Somerset, and North Somerset. The project delivers personalized energy advice, holistic casework, and fuel poverty awareness training for frontline practitioners. Services are provided via phone, email, home visits, and community outreach. The team includes three part-time WHAM Caseworkers and a Somali-speaking Energy Caseworker for culturally appropriate support. No specific qualifications or set-asides are mentioned; the award is direct, suggesting a tailored approach.