Cloud VOIP telephony for ExtraCare's retirement villages and care homes.
ExtraCare Charitable Trust seeks a cloud-first VOIP telephony solution for its retirement villages and care homes across England. The solution must replace existing analogue services while maintaining critical healthcare-grade reliability, supporting warden call, door entry, panic buttons, and the 'I'm OK' wellbeing check-in. It must use existing analogue cabling in apartments to avoid construction, provide digital DECT coverage, and be centrally managed by the IT team. The contract is for five years with transparent pricing. Suppliers must hold ISO 27001 or Cyber Essentials Plus certification.