UK Home Office seeks market feedback on asylum support services.
The UK Home Office is conducting preliminary market engagement for Service User Assistance Services (SUAS) under the Asylum Support and Accommodation Programme. SUAS will provide a national, multi-channel support service for asylum seekers, including advice, eligibility support, complaint reporting, safeguarding, language support, and digital assistance. The service may involve helpline, webchat, assisted digital, and self-service portal channels. This engagement follows a decision to procure SUAS separately from the wider Future Asylum Contracts Transformation (FACT) procurement. The estimated contract value is listed as £0 placeholder, with actual value to be determined.