Ofsted seeks a managed Service Desk for 4,000 users via RM6190 framework.
Ofsted is engaging in pre-market engagement for a fully managed Service Desk contract, with the current contract ending March 2027. The service will be the single point of contact for approximately 4,000 users to report IT issues, raise queries, and submit requests, with first-contact resolution where possible. The supplier will use Ofsted's ServiceNow instance and support multi-channel communication (telephone, portal, webchat). The procurement will be via GCA Framework Technology Services 4 (RM6190) Lot 3a, limited to suppliers on that framework, with the tender process starting in 2026.