PVA seeks external call centre for pension insurance inquiries.
The Pensionsversicherungsanstalt (PVA), Austria's pension insurance institution, is procuring the establishment and operation of an external call centre under a framework agreement. The call centre will handle inbound and outbound calls related to pension insurance matters, serving PVA's clients. The contract is expected to run for a period of up to 4 years. Bidders must demonstrate experience in operating call centres for public or large private entities, and compliance with data protection regulations is mandatory. The estimated value is not disclosed, but the framework agreement suggests a significant volume of calls.