Queue Management System for Irish Department of Social Protection.
The Department of Social Protection (DSP) in Ireland is seeking a contractor to supply, install, configure, and maintain a Queue Management System (QMS) for its network of Intreo centres and other offices. The system must manage customer flow, provide real-time data analytics, and integrate with existing DSP infrastructure. The contract is for an initial period of 3 years with an option to extend for up to 2 additional years. Bidders must demonstrate experience in similar public sector deployments and compliance with GDPR and accessibility standards.