RBKC awards PwC contract for Amazon Connect platform implementation.
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The Royal Borough of Kensington and Chelsea (RBKC) has awarded a service contract to PricewaterhouseCoopers LLP for the implementation of an Amazon Connect platform licence. The contract was procured via a direct award using the G-Cloud 14 Lot 3 Framework. The scope includes the implementation of the Amazon Connect platform, which is a cloud-based contact center service. The buyer is a local government authority serving the Royal Borough of Kensington and Chelsea. No specific qualifications or set-asides are mentioned, but the use of a direct award suggests a tailored procurement. The contract value is not disclosed, but the framework is for cloud services.