Re-procurement of claims handling services for HMPPS via CCS framework.
The Ministry of Justice intends to re-procure compensation claims handling services for His Majesty's Prison and Probation Service (HMPPS) via further competition under CCS Framework RM6323 Insurance and Related Services 4, Lot 2. The buyer receives over 3,000 new personal injury and other claims annually from HMPPS, requiring outsourced pre-action claims handling. The contract will cover claims of varying value and sensitivity. Bidders must be appointed under the CCS framework and demonstrate capability in handling complex public sector claims.