Hybrid voicebot and agent customer care service for MAZ mutual insurance.
MAZ M.C.S.S. No. 11, a Spanish mutual insurance company, is procuring a hybrid voicebot and agent telephone information and customer care service for its members. The service must handle inquiries related to mutual insurance benefits and procedures. Bidders need to demonstrate experience in similar hybrid customer service solutions, including voicebot technology and human agent support. The contract is expected to run for an initial period with possible extensions, serving the mutualist community across Spain.