Call center services for the Defender of Rights

The Defender of Rights (Défenseur des droits) is procuring call center services for listening, information, advice, pre-complaint handling, and orientation. The contract covers the operation of telephone call centers to assist citizens with their rights. The buyer is a French independent administrative authority. No specific certifications or set-asides are mentioned. The duration is not specified but implied to be multi-year. The value is unknown.