UK Home Office seeks market input for asylum user support services.
The UK Home Office is conducting preliminary market engagement for Service User Assistance Services (SUAS), a national multi-channel support service for asylum seekers. The service may include advice, eligibility support, complaint reporting, safeguarding, language support, and digital channels like helpline, webchat, and self-service portal. This procurement is separate from the wider Future Asylum Contracts Transformation (FACT) program. The estimated contract value is listed as £0 placeholder; actual value is undisclosed. Suppliers should have experience in large-scale support services for vulnerable populations.