RBKC awards Amazon Connect implementation to PwC via G-Cloud 14.
The Royal Borough of Kensington and Chelsea (RBKC) has awarded a service contract to PricewaterhouseCoopers LLP for the implementation of an Amazon Connect platform licence. The contract was procured via a Direct Award using the G-Cloud 14 Lot 3 Framework. The scope includes the implementation of the Amazon Connect platform, which is a cloud-based contact center service. The buyer is a local government authority serving the Kensington and Chelsea area. No specific requirements, qualifications, or scale are detailed beyond the framework usage.