Market engagement for independent social care voice service in Peterborough.
Peterborough City Council is seeking input from potential providers for a future independent voice and engagement service for Adult Social Care, to replace the current Healthwatch Cambridgeshire and Peterborough contract expiring in April 2027. The service will ensure residents' voices influence social care design and improvement, with key deliverables including feedback routes, analysis of themes, partnership board support, and visible community presence. The council is hosting a market engagement event on 4 August 2025 to discuss the proposed model, provider expectations, and procurement timeline, with an ITT expected in September 2026. Providers with experience in community engagement, insight gathering, and coproduction are encouraged to attend.