External customer service for Förbo housing company.
Förbo, a Swedish municipal housing company, is procuring external customer service (telecommunications services) for handling tenant inquiries via phone, email, and digital channels. The contract covers inbound customer support, including fault reporting, rental inquiries, and general information. The service must be available in Swedish and English, with extended hours. The contract duration is 2 years with an option to extend for up to 2 additional years. No specific certifications or set-asides are mentioned.