Financial support portal for residents to find and apply for aid.
Durham County Council is procuring a financial support portal called Lightning Reach Refer, which enables residents to find and apply for personalized support including charity grants, benefits, bill assistance, and other resources. The initial contract term is 12 months with two optional 12-month extensions. This is a call-off from a framework agreement. The service is targeted at individuals in need of financial support, and the buyer is a local government authority in England.