Migrate to Teams Voice and implement omnichannel contact centre for 151 users.
Habinteg Housing Association seeks to migrate from a legacy Avaya IP Office system to Microsoft Teams Voice for 139 internal staff and implement a certified Omnichannel Contact Centre solution for 12 agents/supervisors. The solution must support hybrid working across the UK, including home and office (Bradford HQ). Habinteg already holds Microsoft 365 E5 licenses covering Teams Voice. The procurement covers telephony migration and contact centre capabilities to improve tenant contact handling, monitoring, and support. User volumes are indicative and may be refined.