NPS survey design and delivery for financial inclusion stakeholders.
Fair4All Finance Limited seeks a supplier to design, develop, and deliver a Net Promoter Score (NPS) survey across its key stakeholders, including mainstream and challenger banks, non-bank lenders, insurers, investors, CDFIs, credit unions, trade bodies, civil society organizations, and consumer groups. The survey aims to provide a consistent measure of stakeholder value, enable performance improvement, and support relationship management. The contract is for a one-time survey with the intention to repeat every two years. No specific qualifications or certifications are mentioned, but experience with stakeholder surveys and NPS methodology is likely required.